Customer Service: How To Develop A Successful Telemarketing Script

Customer Services Developing a Script for telemarketing

As a telemarketer, the quality of your script will determine how successful you are. For obvious reasons, professional telesales agents must be flexible, quick-thinking and able to respond to any eventuality. Nevertheless, it’s your script that lays the foundation upon which your entire sales strategy is built. Contrary to popular belief, all scripts are not necessarily suitable for all telesales agents. Your script needs to be personalised to suit your strengths, your weaknesses and your personality in general. It needs to work for the kind of sales agent you are personally. Perfect your personal telemarketing script and the rest of your success story writes itself.

This targeted tutorial has been designed for anyone interested in becoming a more capable and successful telemarketer. Study a range of advances telesales scripting techniques, along with the importance of customising your service and remaining flexible at all times. Discover the key to influencing and persuading others, even when you rarely or perhaps never see them face-to-face.

Customer Services Developing a Script for telemarketing

Objectives

• Discuss how to create your own script for telemarketing

Programme Content

Topics

• Scripting Techniques
• Perfecting the Script
• Using Cheat Sheets
• Customize Your Service

Course Benefits

• Full Tutor Support
• Self paced, no fixed schedules
• Available to students anywhere in the world
• 24/7 Access to the LMS ( Learning Management System )
• Easy to understand quality e-learning study materials

Course Material

All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.

Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:

• Online course materials
• Question papers
• Additional Supporting Material
• Useful Links

Course assessment

You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.

Tutor Support

When you enrol on a course with Brentwood Open Learning College you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress.

Customer Services Developing a Script for telemarketing

• Customers support staff
• Any customer care workers pursuing CPD
• Business owners, managers and supervisors
• Team leaders and supervisors.
• Telesales workers and operators
• Candidates seeking to expand their career opportunities

Customer Services Developing a Script for telemarketing

No prior knowledge is required to take this course.

*Note: This CPD Unit is offered on special discounted price on REED only and does not include awarding body accreditation charges. At the end of the unit, learner can claim CPD Accredited certificate by paying £35 accreditation fee and postal charges (£9 for UK students, £15 for outside UK).

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